Policy Retention & Persistency Manager - Insurance Firm

- Should be capable to handle renewal and laps recovery

- Up-selling potential to existing customers.

- Strategic planning and ground level execution of Operations Projects.

- Create and own immediate and long-term Service Delivery strategy, Customer Communication suite, Customer Portal & CRM across policy life cycle

- Usage of feedback to improve process/service levels. Coordinate with field customer service, sales, marketing, regulator etc to ensure high level of support to company initiatives.

- Meeting regulatory and Internal service level agreement (SLA) and showing consistent improvement in turnaround times (TAT).

- Strategies and launch various customer retention/engagement programs and implement innovative ideas to increase customer retention.

- Effective implementation to improve Assets under management by improving Renewal collections/persistency.

- Interact regularly with various functions in the organization in order to fine tune interlinked operations to improve service standards& Renewal collections.

- Must have Excel Knowledge

- Proven Experience in Persistency (Life Insurance or Motor Insurance)