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20/04 Sukanya Reddy Fernandes
General Manager - HR at Pocket52

Views:152 Applications:25 Rec. Actions:Recruiter Actions:18

Pocket52 - Quality Analyst (4-6 yrs)

Bangalore Job Code: 916378

About us :

- Pocket52 is a data-driven E-Sports Platform, bringing live & connected games such as Poker & Rummy to your devices with real-time multiplayer action together, anywhere, anytime.

- Pocket52 got certified as India's First Cryptographically Secured Random Number Generator Poker Platform Powered by Lava-Lamps. We have raised two rounds of funds from professional VC and couple of Angel Investors.

- Marquee Entrepreneurs from Education, Consumer Service, Content Platform Verticals with a history of successful exits. - Co-Founder of Plancess, ranked among the top 3 Ed-Tech companies by 2015, sold to Career Point Group - Co-Founder of TimeMyTask, a pioneer in on-demand hyperlocal home cleaning startups, sold it to MyDidi - A combined experience of 30+ years across domains, having an experience of building capacious teams

Roles and Responsibilities :

- Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data

- Adhere to quality assurance policies and procedures

- Listening to sales calls to ensure excellent customer service and effective product presentation

- Monitor operators product knowledge, ability to handle objections and call closure

- Uses a quality monitoring system to compile and track performance at team and individual level.

- Share quality reports for various stakeholders

- Coordinates and facilitates call calibration sessions for the sales team and assist quality team members

- Provides actionable data to various internal support groups as needed .

Women-friendly workplace:

Maternity and Paternity Benefits

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