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26/04 Malati Niranjan
Senior Manager - HRBP - Non Sales at PNB Metlife Life Insurance

Views:2638 Applications:217 Rec. Actions:Recruiter Actions:0

PNB Metlife - Senior Manager - Customer Services (6-8 yrs)

Mumbai/Navi Mumbai Job Code: 691168

Key Responsibilities:

- Team management

- Branch Metrics

- Audit & Compliance

- TAT management

- Facilities & Admin Management

- Stakeholder management

Work in a team to provide service delivery to internal and external customers through: Error free transaction processing, Communication and follow-up with customers to ensuring service delivery as per defined Turn-Around-TAT and Service Level Agreement. New Business Processing, Branch Management, Vendor Management, Petty Cash Management

Measures of Performance:

- Functional metrics (Dashboard)

- Revenue generation

- Value creation

Desired qualifications and experience :

- Overall Experience of 6-8 yrs. (At least 4 yrs. To be in Operations / Customer Services in Insurance)

Knowledge and skills required :

- Data Analytics

- MS office (with emphasis on Excel)

- Excellent Written & Oral Communication Skill

- Well versed with Branch Audits & Process Compliance

Other skills:


- High energy levels with initiative-taking approach.

- Ability to build good working peer-level relationship across function.

- Ability to participate in effective and efficient implementation of new processes.

- Ability to work in team for achieving and exceeding individual and team targets.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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