Senior Manager - HRBP - Non Sales at PNB Metlife Life Insurance
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PNB Metlife - Senior Manager - Customer Services (6-8 yrs)
- Team management
- Branch Metrics
- Audit & Compliance
- TAT management
- Facilities & Admin Management
- Stakeholder management
Work in a team to provide service delivery to internal and external customers through: Error free transaction processing, Communication and follow-up with customers to ensuring service delivery as per defined Turn-Around-TAT and Service Level Agreement. New Business Processing, Branch Management, Vendor Management, Petty Cash Management
Measures of Performance:
- Functional metrics (Dashboard)
- Revenue generation
- Value creation
Desired qualifications and experience :
- Overall Experience of 6-8 yrs. (At least 4 yrs. To be in Operations / Customer Services in Insurance)
Knowledge and skills required :
- Data Analytics
- MS office (with emphasis on Excel)
- Excellent Written & Oral Communication Skill
- Well versed with Branch Audits & Process Compliance
- High energy levels with initiative-taking approach.
- Ability to build good working peer-level relationship across function.
- Ability to participate in effective and efficient implementation of new processes.
- Ability to work in team for achieving and exceeding individual and team targets.