HR Head at Platify Technologies Pvt Ltd
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Platify - Customer Care Excellence Role (5-8 yrs)
Customer Care Excellence
Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction
- Work closely with Operations team for on-ground execution
- Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
- Develop and co-ordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team
- Achieve buy-in from all decision makers for the successful application of performance excellence/performance improvement. Create team processes for optimizing results.
- Actively lead projects and provide individual contributions after key projects have been identified.
- Liaison with partners and other teams of the organization in assessing, tracking and reporting the benefit of a Performance Excellence project
- Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Preparation of monthly project scorecard reports.
- Coordinate communication activities and market the process and results by publicising goals, plans, progress, and results.
- Other duties as directed