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08/04 Anup Nag
Associate Consultant at CareerNet Technologies

Views:1221 Applications:404 Rec. Actions:Recruiter Actions:274

Platform Success Manager - Key Accounts - Consulting Firm (1-5 yrs)

Bangalore Job Code: 912043

Job Responsibilities:

- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Analyze and elevate client's engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features, hence paving way for an upsell or cross-sell.

- Analyze clients- performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Sustain business growth and profitability through excellent account management.

- Collaborate closely with team members, support renewals/ retention and expansion opportunities.

- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Analyze and elevate client's engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features, hence paving way for an upsell or cross-sell.

- Analyze clients- performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Collaborate with our technology partners to build expertise on the social media management software.

- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel.

- Work with clients to improve the paid services and its alignment with client's core business.

- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements.

Women-friendly workplace:

Maternity and Paternity Benefits

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