PlanetSpark - Vice President - Operations - IIM/ISB/IIT

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2023. We are backed by some top VCs and are on a 30% month-on-month growth curve. We were featured amongst the fastest-growing companies in the world, according to a recent study on the world's fastest-growing startups by GrowJo.

Come, join a passionate team of over 1100 young and energetic team members and 1300+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

Mission Statement

The VP of Operations will be responsible for leading the operations teams at PlanetSpark and ensuring that the right processes and systems are built to support the hyper-aggressive scale-up plan.

Your Roles and Responsibilities:

1) Class Operations:

- Ensuring 100% smooth class operations through attendance, teacher leave, student leave and absence capture on PlanetSpark LMS

- Conceptualising tech interventions and features to bring out smooth PlanetSpark online class operations

- Regular Ops training for teachers

2) Product led operational efficiency

- Identify levers for operational efficiency across different parts of the value chain

- Work with the product team to design and deploy product-led solutions

3) Tickets Resolution and Reduction:

- Analyse ticket trends and conceptualize tech interventions to reduce the tickets

- Streamlining Teacher Ops processes and make them tech-driven instead of manual

- Agree and drive teacher ticket closure TAT with key stakeholders

- Work with Agents to have 100% same day ticket closure rate

4) Teacher Payout:

- Automate teacher payout process by eliminating all human intervention

5) Enrolment Punching :

- Ensure 100% accurate enrolment punching for fresh and renewal enrolments- Audit and Ensure data accuracy of number of classes, duration, classes/wk, parent details - Ensure Timely enrolment approval by Accounts, teachers and line managers

6) CRM Management:

- Ensure pre-agreed lead flow and lead share for all sales managers and counselors as per their targets

- Re-use and redistribute used leads to training teams

- Sales and Demo CRM Tracking and Monitoring

- Sales and Demo CRM Improvements

- Sales Pipeline Channelizing

- Ensure 0% lead wastage

What Are We Looking For?

- MBA or BTech from tier-1 institutes (IIMs / ISB / IITs)

- 8 to 12 years of work experience in leading complex operations teams at consumer tech startups

- MUST have worked in tech and data-led operations

- Excellent analytical and problem-solving ability

- Ability to drive large teams

What are the behavioral attributes that we are looking for?

- A keen desire to build products for a fast-growing Series B funded startup

- An apparent Founder's mindset i.e. A mindset where the person can own up operations and shape it independently like a Founder