PlanetSpark - Senior Manager/Manager - Operations

Eligibility Criteria:

- Willing to work 6 days a week

- Willing to work in an early-stage startup and build everything from scratch

- MUST HAVE 4-6 years of prior experience in managing operations of a consumer tech startup, preferably with managing a large workforce

- MUST HAVE excellent problem-solving and analytical abilities

- Relocatable/Working out of Gurgaon

Roles and Responsibilities/ Mission Statement:

The Manager / Sr Manager, Teacher Operations is a key role that contributes towards growth at Planet Spark. The incumbent would be the sole owner of one metric: increasing the number of demo classes conducted by the teachers. This is a cross-functional role that would require operations, training and marketing.

1) Understanding levers for demo conduction

- Understand the various levers for conduction of demo classes

- Unlock the potential in every lever

2) Teacher Training and Onboarding

- Onboard a large number of teachers every week

- Train them on demo conduction

3) Lead Utilization / Teacher responsiveness

- Understand the various levers for lead utilization and build processes to boost the same

- Ensure that leads get responded within the agreed SLA

4) Calling Team Management

- Manage a team of internal or outsourced team of calling agents who will manage dropped leads

- Create SOPs, SLAs for the teams

- Identify new unlocks for driving more demos

5) Demo Metrics tracking

- Constantly monitor key metrics and drop outs

- Create strategies for improving demo metrics

Ideal Candidate Profile:

- 4-6 years of experience in managing operations of a consumer tech startup, preferably with managing a large workforce

- Highly analytical and problem-solving bent of mind and a strong obsession with using a data-driven approach

- Ability to think of solving a problem from multiple levers such as product, sales and training

What are the behavioral attributes that we are looking for?

- A keen desire to drive the growth through a product-first approach for a fast-growing SeriesA funded early-stage startup

- An apparent Founder's mindset i.e. A mindset where the person can own operations and shape it independently like a Founder