PlanetSpark - Senior Manager/Associate Director - Expansion & Growth

The Senior Manager / AD Expansion and Growth is a key role at PlanetSpark in which the incumbent will be responsible for delivering 800 demos per day. This is a high accountability and high impact role, working closely with the sales, operations and academic teams.

Eligibility Criteria:

- Willing to work 6 days a week

- Willing to work in a Series A funded startup and build everything from scratch

- 5 to 8 years of experience in operations with a consumer tech company

- Very strong problem-solving ability

Roles and Responsibilities/ Mission Statement:

The Senior Manager / AD Expansion and Growth will be the sole custodian for the expansion and growth of the company by ensuring 800 conducted demo sessions.

1) Understanding levers for demo conduction

- Understand the various levers for conduction of demo classes

- Unlock the potential in every lever

2) Teacher Training and Onboarding

- Onboard a large number of teachers every week

- Train them on demo conduction

3) Lead Utilization / Teacher responsiveness

- Understand the various levers for lead utilization and build processes to boost the same

- Ensure that leads get responded within the agreed SLA

4) Calling Team Management

- Manage an outsourced team of calling agents who will manage dropped leads

- Create SOPs, SLAs for the teams

- Identify new unlocks for driving more demos

5) Demo Metrics tracking

- Constantly monitor key metrics and dropouts

- Create strategies for improving demo metrics

Ideal Candidate Profile:

- 4-6 years of experience in managing operations of a consumer tech startup, preferably with managing a large workforce

- Highly analytical and problem-solving bent of mind and a strong obsession with using a data-driven approach

- Ability to think of solving a problem from multiple levers such as product, sales and training

What are the behavioral attributes that we are looking for?

- A keen desire to drive the growth through a product-first approach for a fast-growing Series A funded early-stage startup

- An apparent Founder's mindset i.e. A mindset where the person can own operations and shape it independently like a Founder