PlanetSpark - Assistant Vice President - Supply Operations

The AVP Supply Operations is a key leadership role at PlanetSpark in which the incumbent will lead a fast-growing pool of teachers and take end to end responsibility for supply building, teacher onboarding, training, operations and communications. This is a high accountability and high impact role, working directly with the founders.

Eligibility Criteria:

- Willing to work 6 days a week

- Willing to work in a Series A funded startup and build everything from scratch

- 7 to 11 years of experience in operations, training, supply building with a consumer tech company

- Past entrepreneurial experience is highly valued

- A background in education/training would be valuable

Roles and Responsibilities/ Mission Statement:

The AVP, Supply Operations will be the sole custodian for Supply Building, Onboarding, Teacher Training and Teacher Selection in the team.

Teacher Onboarding

- Onboard a large pool of teachers

- Induct the teachers using scalable and tech driven processes

- Get teachers ready in short TAT

Teacher Training Design and Delivery:

- Design and enhance teacher training spanning pedagogy, online classroom management, content understanding, content delivery and company policies

- Create plans for continuous and ongoing training of existing teachers

- Deliver teacher training and develop and lead a team of teacher trainers

Demo Operations

- Ensure conduction of demo classes in line with business goals

- Own up operational metrics related to demo conduction

Supply Planning and Building:

- Create supply onboarding plans in line with revenue goals

- Conduct teacher selection interviews and improve the selection process

Teacher Operations and Communication

- Lead a Cx team to ensure that the day to day problems of teachers are resolved within reasonable TAT

- Own up all communication activities for teachers, including engagement initiatives and Reward and Recognition

What are the behavioral attributes that we are looking for?

- A keen desire to drive and growthe supply lever for a fast-growing Series A funded startup

- An apparent Founder's mindset i.e. A mindset where the person can own up learning outcomes and teacher quality and shape it independently like a Founder