The Head of Supply is key leader for Pitstop and will be responsible for planning & growing the network of garages business across India. This leadership role would require building a high quality growth team and setting up the department for scale, efficiency and world-class customer experience. If you enjoy sales & partnerships, enabling small business growth, have a commercial acumen& strategic bent of mind, think big yet have attention to details and are a natural leader this will be a great opportunity for you.

Responsibilities:

1. Develop the strategy to scale GMV as per the business plan through network of garages pan-India

2. Responsible for P&L, customer experience and partner engagement of the garages business

3. Manage the entire partner life-cycle including sourcing, evaluation, contract negotiation, training, enablement and growth of partners with primary focus on customer experience

4. Develop joint business and delivery plans with partners to grow GMV and improve customer experience scores YoY

5. Collaborate with Operations on designing and improving SOPs to ensure operational excellence with partners

6. Collaborate with city and category teams in driving GMV and performance metrics

7. Collaborate with the product team on strategy and roadmap for partner products to improve customer and partner experience

8. Build and develop the Supply team across India managing employee experience and effectiveness

Required Skills/Experience:

1. Prior experience in scaling exclusive partnerships with small businesses for a high-growth company

2. Demonstrated experience in growing revenue, managing strategic partnerships and improving performance and experience of partners

3. Proven record of building and managing a high performing team focussed on sales/bd and partner success and improve employee NPS

4. Proven track record of building strategy and execution in a growing a sales/growth/supply organisation focussed on small businesses in India

5. Strong analytical, written and oral communication skills

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