HR Team at Piramal Enterprises Limited
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Piramal - Manager - Order Management & Logistics Support/Shared Services (12-18 yrs)
Industry - Pharma / Biotech / Clinical Research
Category - Operations
Skills - "Sales Order Entry", "Order Management", "FEMA ", "DGFT"
Job Type - Permanent
Job Description - JOB OVERVIEW:
The Manager - Order Management and Logistics Support will be accountable for delivering excellent customer service & driving superior customer satisfaction through effective Order Management and Logistic support process. Person will operate out of shared services in Mumbai, he/she would be responsible for:
- Supporting the implementation of Customer to Cash service policy for an entire Pharma Solutions;
- Customer Order Management
REPORTING STRUCTURE:
Reports to the General Manager -Shared Services
Direct Reports :
ESSENTIAL QUALIFICATION:
- Bachelor's degree with MBA in Operations / SCM / Logistics / Import-Export management
RELEVANT EXPERIENCE:
- 12 to 15 years of experiences in managing day to day operations related to Sales Order Entry, Pre and Post Shipment documentation, Import and Export procedure
- Operations Management (through team members reporting under this position)
- Handle the operations through team of 8 to 10 people the activity includes
- Sales Order entry and management with 100% accuracy and timeliness
People Management:
- Manage a team of 10 Order Management and Logistics professionals within shared services.
Stakeholder Management:
- Ensure the improvement in the customer satisfaction index and NPS score for GBSS Order Management and logistics function
Process Improvement & Automation :
- From time to time conduct the deep stick analysis of Order to Cash Processes to continuously drive improvements in efficiency, effectiveness, compliance and customer service across entire supply chain cycle.
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