Piramal Foundation is looking for an experienced IT Director to lead all internal IT services function. This role will be responsible for policies, strategy, implementation, and operation of all IT systems to support our employees spread across India. The IT Director also leads the data privacy initiatives across the organization while ensuring implementation of well-established information security practices.

To achieve this, the IT Director builds and leads a diverse team of IT managers and IT engineers and collaborates extensively with other support teams like Human Resources, Admin, Finance, Travel, and Partnerships and with business functions. The IT Director works extensively on developing in-house skillsets, building organizational digital capabilities, and managing key technology partner relationships.

KEY RESPONSIBILITIES

IT Functions & Support

- Analyze the hardware & off-the-shelf software requirements of all departments to determine their needs and implement industry standard IT asset management practices

- Identify hardware & software support outsourcing partners, evaluate proposals, finalize contract, and implement remote IT support services for the entire organization. The support services should be able to respond to the needs of a geographically dispersed team working in cities as well as rural aspirational districts across the country.

- Build relationships with vendors and create cost-efficient contracts

- Develop and monitor key performance indicators and SLAs to ensure internal client satisfaction & delight

- Define the enterprise architecture in conjunction with current and future requirements

Data Privacy & Information Security

- Develop and manage data privacy policies, standards, and guidelines for the organization in accordance with regulatory requirements and industry leading practices

- Monitor changes to the privacy landscape and ensure compliance to privacy obligations. Plan and conduct data privacy training and awareness sessions.

- Act as a point of contact for data subjects and the supervisory/ regulatory authorities. Work with business functions on implementation of privacy controls.

- Implement information security practices, incident & breach management process, and set up process for notification of relevant authorities and stakeholders.

Develop People & Team

- Hire, develop, motivate, and retain the talent for IT team.

- Develop scalable processes for team development

- Lead in creating and sustaining a culture of collaboration, ownership, continuous-learning, and excellence.

- Develop partnerships and network to nurture technical talent in social sector.

TechFirst! Capacity Building

- Take the lead in building a digitally empowered organization by ensuring optimum usage of available enterprise software, advocating safe online practices, and creating a TechFirst capacity building program for all staff

- Lead in enabling a culture of ease and experimentation with technology within the organization by generating awareness around open-source, freeware, or other solutions offered by ecosystem organizations like NASSCOM Foundation and Tech4Good community. Stay updated on emerging trends in IT industry to bring best practices to the organization.

- Build capacity of leaders within the organization to understand and leverage technology for scaling operations, and guide them in making Build, Buy, or Partner decisions.

- Communicate Tech updates, best practices, success stories, and other information through monthly internal TechFirst newsletter

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