Job Description

Chief Manager - Procurement - (220003UN)

Description

JOB TITLE : Chief Manager Procurement Operations (Shared Services). (This profile DOES NOT have vendor negotiations and seletion responsibility)

BUSINESS: Piramal Pharma Limited

DEPARTMENT: Global Business Shared Services

LOCATION: Mumbai

JOB OVERVIEW:

The chief Manager Procurement Operations, will be accountable for overall Procurement/Vendor related shared services in Mumbai from a business operations and end user perspective.

The Managers responsibilities include:

- Leading key engagements to help execute strategy for the Global Business Shared Services (GBSS) target operating model.

- Responsible for overall delivery and customer satisfaction for Vendor services, interaction with site/business Supply Chain leads, project status management and reporting, implementation management, identifying further opportunities for centralization within the GBSS center.

- Supports an environment that fosters employee career development.

- Ensure adherence to global policies & shared services operating procedures.

- Work towards lowering the cost per transaction, while achieving defined service quality levels

- Monitor SLAs and KPIs as agreed upon by the business, providing root-cause analysis and risk mitigation action plans where gaps may arise.

KEY STAKEHOLDERS: INTERNAL

Business and corporate purchase team

Other Shared Service functions

Business Finance teams

Internal Audit team

KEY STAKEHOLDERS: EXTERNAL

Vendors Sales

Supply Chain

Customer Service organizations

REPORTING STRUCTURE:

Role reports to: General Manager Supply Chain Operations and MDM

KEY ROLES & RESPONSIBILITIES

- Independently manage Service Delivery for Procurement operations from GBSS for all businesses and geographies in scope.

The responsibility include the following:

Operations Management

- Maintain accountability for service delivery, for the activities performed by team which include:

- Conversion of Purchase requisition into duly approved Purchase orders for Raw Material, Packing Material, Indirect Spend (Materials and Services) with major focus on timely order placements, follow up and delivery

- Manage Vendor Communication Process

- Follow-up for Order confirmation and on time delivery of goods/services

- Liaise with AP team for payment related queries from vendors

- Manage Vendor Help desk to resolve vendor queries

- Measure supplier performance by Vendor Score Card implementation in terms of price, availability, delivery adherence, accurate documentation and service

- Responsible for tracking & documenting risk (risk register) and issue management

- Maintain and Improve the Service levels and KPIs for all in-scope Purchase activities of all businesses and geographies. (such as India, US, Canada, Europe)

- Regular review and follow-up to ensure that Open GRNs, Overdue Advances, Old PO, Old PRs and Invoice queries are kept at very minimal

- Ensure that Shared Service procurement team maintain Strong communication (timely & complete) with Stakeholder/Customer functions & within GBSS especially with AP team needs to be emphasized

- Generate procurement related MIS to report agreed SLAs and health of the procurement function.

- Conduct the descriptive and prescriptive analysis of report to find out the root causes and propose/implement actions to improve the process

- Ensure that GBSS operates within the agreed upon company policies, procedures and processes to ensure consistent and accurate transactions processing and recommend any policy-related changes as may be necessary.

- Represent GBSS Purchase during Internal Audit process. Improve CEI (Control Effectiveness Index) by addressing control gaps in the process. Review the existing process controls and establish new the process controls in procurement. and MDM area

- Participate and lead the SAP testing efforts of new acquired business

- Lead the effort to implement the vendor portal and also participate in reimplementation/ improvements in BPM solution that takes care of Vendor Invoice life Cycle management

- Participate in the vendor change management to ensure that vendor follows the discipline of order confirmation , on time delivery , on time invoice submission, tax compliance (GST) etc.

- Lead stakeholder change management in upstream and downstream processes to ensure that the right practices are followed and various software / initiatives are adopted well in the organization

- Actively participate in transition of purchase activity from new businesses in GBSS, which includes knowledge gathering, documentation and knowledge transfer.

Process Improvement & Automation :

- Conduct deep stick analysis of the Procure to Pay Processes to continuously drive improvements in efficiency, effectiveness, compliance and customer service across entire procurement cycle.

- Through the data driven approach, identify current challenges in entire value chain and take remedial actions to resolve the issue.

- Identify and promote opportunities to leverage best practices and global standards within GBSS

- Work with automation and SAP IT team to identify the SAP improvements and Robotics Process

Automation (RPA) opportunities.

- Create detailed business requirement document, conduct rigorous user acceptance testing (UAT) and take active participation in implementing change management related to SAP changes and RPA

- Ensure integrity and accuracy of all information reported to internal and external customers. Promote quality culture within the GBSS by focusing on reduction of cycle times and costs of non-conformance

Stakeholder Management:

- Ensure the improvement in the customer satisfaction index and NPS score for GBSS Procure to Pay function

- Build and maintain strong relationships with business units/sites to ensure effective and appropriate communication occurs as required.

- Guide the team to conduct the fortnightly operational calls with 10+ sites and ensure the actions from such meetings are documented and completed

- Represent GBSS Purchase in bi-monthly governance meetings with sites

- Prepare for quarterly governance meeting with corporate supply chain and corporate finance

Team & knowledge Management :

- Manage a team of 18+ purchase professionals within GBSS

- Develop and maintain a strong team environment and build strong competencies in the team.

- Hire team members with right skills sets and knowledge.

- Provide SAP and business specific trainings to new employees

- Identify training opportunities for existing team members within GBSS Purchase operation and work with functional head / L&D team to provide the required training

- Strengthen the current back-up system and conduct mock drills from time to time

- Work with high potential candidates to develop the career path and provide necessary support to team members to progress further

- Maintain Standard Operating Procedure of in-scope processes and review these regularly.

- Define KRAs for all team members and conduct one on one performance reviews with all direct reports (bi-monthly , half-yearly and yearly)

Qualifications

QUALIFICATION:

Bachelors of Engineering / BSC / MSC with full time MBA.

APICS/CPS/Six Sigma certification would be added advantage

EXPERIENCE:

- 10 to 12 years of recent experiences in various roles including

- Shared services/global business services

- Procurement consulting and/or operations and service delivery management.

- Experience in working for an outsourcing service provider (BPO/BPS/BPM) or advisory services firm will be a plus.

- Significant knowledge of procurement with In-depth understanding of the Source to Settle in SAP environment. Should be able to provide 1st level support to team members on SAP and Process related issues.

- At least 5 to 6 years of team leading and management experience, including recruiting, training, relationship management, mentoring and utilization management.

- Through understanding of SAP MM module

- Strong analytical and automation mindset with proven track record of automation/digitization of processes

- Must be well versed with GST tax laws and Procedures including those relating to Imports, E-Way Bills, TDS etc.

- Hands-On experience in procurement MIS

- Experience focused on transformation aspects particularly Global Business Services, operational improvement and offshoring.

- Good presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management.

- Ability to mentor and train the team of 18 to 19 people from process and behavioral perspective.

- Knowledge of Lean, Six Sigma, Operational excellence and other business optimization techniques is desirable

- Strong exposure in creating a high performance-driven culture, employee engagement & customer centricity

- Adept in process mapping & documentation. Experienced in redesigning optimal processes (with necessary controls built in) and handling projects

Primary Location: India-MAHARASHTRA-Mumbai

Work Locations: Kurla Project : Piramal Agastya, PRL Agastya Pvt Ltd., LBS Marg, Kamani Junction, Near

Phoenix Mall, Kurla (West) Mumbai 400070

Job: Shared Services

Organization: Corporate SubDiv

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