Piramal - Chief Manager - Procurement

Industry - Pharma / Biotech / Clinical Research

Category - Operations

Skills - Procurement, Purchase, Operations, "Purchase Operations", "Shared Services

Job Type - Permanent

Job Description - JOB OVERVIEW :

- Responsible for overall delivery and customer satisfaction for Vendor services, interaction with site/business Supply Chain leads, project status management and reporting, implementation management, identifying further opportunities for centralization within the GBSS center.

- Work towards lowering the cost per transaction, while achieving defined service quality levels
- Monitor SLA's and KPI's as agreed upon by the business, providing root-cause analysis and risk mitigation action plans where gaps may arise.

REPORTING STRUCTURE:

Role reports to: General Manager Supply Chain Operations and MDM

KEY ROLES & RESPONSIBILITIES:

Independently manage Service Delivery for Procurement operations from GBSS for all businesses and geographies in scope. The responsibility include the following:

Operations Management :

- Maintain accountability for service delivery, for the activities performed by team which include:
- Conversion of Purchase requisition into duly approved Purchase orders for Raw Material, Packing Material, Indirect Spend
- Liaise with AP team for payment related queries from vendorManage Vendor Help desk to resolve vendor queries
- Measure supplier performance by Vendor Score Card implementation in terms of price, availability, delivery adherence, accurate documentation and servics
- Responsible for tracking & documenting risk (risk register) and issue management
- Maintain and Improve the Service levels and KPIs for all in-scope Purchase activities of all businesses and geographies. (such as India, US, Canada, Europe)
- Regular review and follow-up to ensure that Open GRNs, Overdue Advances, Old PO, Old PRs and Invoice queries are kept at very minimal

- Ensure that Shared Service procurement team maintain Strong communication (timely & complete) with Stakeholder/Customer functions & within GBSS especially with AP team needs to be emphasized
- Generate procurement related MIS to report agreed SLAs and health of the procurement function. Conduct the descriptive and prescriptive analysis of report to find out the root causes and propose/implement actions to improve the process
- Ensure that GBSS operates within the agreed upon company policies, procedures and processes to ensure consistent and accurate transactions processing and recommend any policy-related changes as may be necessary.
- Represent GBSS Purchase during Internal Audit process. Improve CEI (Control Effectiveness Index) by addressing control gaps in the process. Review the existing process controls and establish new the process controls in procurement. and MDM area.
- Lead the effort to implement the vendor portal and also participate in reimplementation/ improvements in BPM solution that takes care of Vendor Invoice life Cycle management
- Participate in the vendor change management to ensure that vendor follows the discipline of order confirmation on time delivery , on time invoice submission, tax compliance (GST) etc.
- Actively participate in transition of purchase activity from new businesses in GBSS, which includes knowledge gathering, documentation and knowledge transfer.

Process Improvement & Automation :

- Conduct deep stick analysis of the Procure to Pay Processes to continuously drive improvements

- Work with automation and SAP IT team to identify the SAP improvements and Robotics Process Automation (RPA) opportunities.
- Create detailed business requirement document, conduct rigorous user acceptance testing (UAT) and take active participation in implementing change management related to SAP changes and RPA

Stakeholder Management:

- Ensure the improvement in the customer satisfaction index and NPS score for GBSS Procure to Pay function
- Guide the team to conduct the fortnightly operational calls with 10+ sites and ensure the actions from such meetings are documented and completed
- Prepare for quarterly governance meeting with corporate supply chain and corporate finance

Team & knowledge Management :

- Manage a team of 18+ purchase professionals within GBSS
- Provide SAP and business specific trainings to new employees
- Define KRAs for all team members and conduct one on one performance reviews with all direct reports (bi-monthly , half-yearly and yearly)

QUALIFICATION:

- Bachelors of Engineering / BSC / MSC with full time MBA.
- APICS/CPS/Six Sigma certification would be added advantage

EXPERIENCE:

- 9 to 12 years of recent experiences in various roles including

- Shared services/global business services
- Experience in working for an outsourcing service provider (BPO/BPS/BPM) or advisory services firm will be a plus.
- Significant knowledge of procurement with In-depth understanding of the 'Source to Settle'' in SAP environment. Should be able to provide 1st level support to team members on SAP and Process related issues.
- Through understanding of SAP MM module
- Strong analytical and automation mindset with proven track record of automation/digitization of processes
- Experience focused on transformation aspects particularly Global Business Services, operational improvement and offshoring.
- Ability to mentor and train the team of 18 to 19 people from process and behavioral perspective.
- Knowledge of Lean, Six Sigma, Operational excellence and other business optimization techniques is desirable
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