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06/05 Ankita
AM - HR at Pine Labs

Views:2828 Applications:701 Rec. Actions:Recruiter Actions:4

Pine Labs - Senior Key Account Manager (5-8 yrs)

Bangalore Job Code: 921967

Key Role/ Responsibilities

- Building and maintaining relationships with clients and key personnel within customer companies.

- Conducting business reviews to ensure clients are satisfied with their products and services.

- Cross-Selling and Up selling to the client base

- Letting customers know about other products the company offers.

- Attending meetings with clients to build relationships with existing accounts.

- Achieving client relationship targets and KPI's as set by the team lead.

- Liaisoning with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients.

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues.

- Updating the CRM for any change with regard to a client

- Generating referrals

3 Must-Have Skills:

1. Knowledge of customer service practices and 6-8 years of payment gateway experience

2. Strong interpersonal skills and an ability to build rapport with customers

3. Hardworking with a strong work ethic and an organized approach to work

Why should you join Pine Labs?

1 If you are someone who is driven by challenges, is ambitious and is willing to take complete ownership of a business category, then we invite you to be part of Pine Labs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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