Pickrr - Assistant Manager - Customer Success

We at Pickrr are planning to ramp up our team and take big swings in 2021. We're hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture.

As an Assistant Manager, you would be responsible for ensuring that Pickrr clients have a phenomenal experience. You will be required to lead a team of 5-10 associates directly and drive the team's performance to ensure that weekly and monthly targets are met while delivering a great experience to the customers.

Job Responsibilities

- Manage and provide day-to-day support to our in house associates, SMEs, including resolution of all system related issues

- Responsible for driving the key metrics of the team and delivering a superlative experience to the customers

- Deep down into escalations received primarily via social media and enable front line to close issues. Interact directly with customers if need be

- Analyze various process gaps and raise requests for new SOPs to close loop

- Identify customer needs, provide customer insights and collaborate with cross-functional teams to provide solutions for those customers

- Would be responsible for associates retention and growth in the organization

- Should be open for working on weekends

- Must possess superb verbal and written English communication skills

Experience and Qualification :

- Should have a bachelor's/Master's degree from a reputed college

- Proven work experience as a Team Lead or Assistant Manager or similar role

- Previous experience in logistics will be an added advantage

- Should have a proven high-performance track record

Compensation and Benefits

- Best in industry compensation

- Healthcare benefits

- A very open, young and positive work environment, where everyone treats each other as family #customerexperience