Phonon - Manager - Client Success

Job Description :

- Prepare business cases and solutions for client requirements.

- Work towards deal closure with customers and as per expectations set by management.

- Build and manage customer relationship to ensure greater business within customers with regular client calls, monthly meetings and quarterly senior management meetings

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our services.

- Work to identify and/or develop upsell opportunities.

- Program manage account escalations.

- Responsible for delivery of solutions as per client expectations.

- Liaison to ensure effective scoping and setting of client expectations and delivery of projects.

- Maintain client account health check up to ensure consistent and high quality service delivery to customers and a delighted customer at each stage.

- Build and provide monthly / quarterly project dashboards to showcase process benefits, RoI and success opportunities with customers.

- Ensure timely billing, invoice clearance and payments from customers.

Company Profile :

Phonon is a leading provider of enterprise grade customer interaction automation and Unified Communication solutions. Phonon provides customers with consultative and hosted solutions to make their customer interaction processes more efficient and effective. Phonon run enterprise focused bots for leading banks, insurers, financial services companies, airlines, travel companies, online portals and distribution-based companies.

Phonon enables enterprises achieve superior customer experience through Inbound and Outbound Communication solutions, covering voice, SMS, email and chat through a single system. These automated systems get Phonon's clients achieve maximum connectivity with end users and provide predictive responses to customer queries. Phonon handles over 1M automated customer interactions on its systems every day!

You may please visit www.phonon.io for more details.