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27/05 Nashitah Godiwala
HR at Phonon.io

Views:6424 Applications:438 Rec. Actions:Recruiter Actions:133

Phonon - Manager - Client Success (2-4 yrs)

Chennai/Mumbai Job Code: 702308

You have the best customer management and business consultancy skills around, you are passionate about engaging your customers and you have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, we would love your help in taking care of our clients.

Job Responsibilities

- Prepare business cases and solutions for client requirements.

- Work towards deal closure with customers and as per expectations set by management.

- Build and manage customer relationship to ensure greater business within customers with regular client calls, monthly meetings and quarterly senior management meetings

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our services.

- Work to identify and/or develop upsell opportunities.

- Program manage account escalations.

- Responsible for delivery of solutions as per client expectations.

- Liaison to ensure effective scoping and setting of client expectations and delivery of projects.

- Maintain client account health check up to ensure consistent and high quality service delivery to customers and a delighted customer at each stage.

- Build and provide monthly / quarterly project dashboards to showcase process benefits, RoI and success opportunities with customers.

- Ensure timely billing, invoice clearance and payments from customers.

Desired Candidate Profile :

- Graduation in BCA, B. Tech/B.E. - Computers, Electronics/Telecommunication, Information Technology AND Post Graduate in Sales and Marketing Or Diploma in Sales and Marketing.

- Prior experience in Pre-sales, Customer Success or equivalent history of increasing customer satisfaction, retention and adoption

- Proficient in Office software (Excel & PowerPoint).

- Prior experience in closing sales deals at the executive level a plus.

- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

- 1-2 years of relevant experience

Company Profile

Phonon is a leading provider of enterprise grade solutions that leverage the ubiquity of the Telecom Network technology to provide a Unified Communications Platform. We provide our customers with consultative and hosted solutions to make their customer interaction processes more efficient and effective. We cater to leading service sector companies in aviation, automobile, banking, financial services and insurance.

Phonon was a Deloitte Technology Fast 50 2016 Winner. Phonon has also been awarded as Red Herring Top 100 Asia and as one of the top 20 Unified Communication Companies of India in February 2016.

Citibank Mobile Challenge in November 2015 shortlisted Phonon as one of the 20 top innovators from India. One of our main products, Click-to-Call was selected as one of the 15 Regional Finalists at IBM GEP SmartCamp. You may please visit http://www.phonon.io/ for more details.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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