PhonePe - Operations Analyst - Bank Operations

Job Description - Operations Analyst - Bank Ops

- The role would offer an opportunity to work on payment related initiatives with leading banks, financial and national institutions

- Be a champ and work closely with external stakeholders include partner banks and payment gateways

- Responsible for handling day to day business operations with external and internal stakeholders

- Identifying areas of operations that require technological intervention and coordinating with stakeholders for implementation of technical solutions

- Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is must

- Help develop and nurture relationships with payment players

- Strongly focused on execution.

- Customer first attitude; always on toes to lessen pain points of customers

- Monitoring transaction success rates and regularly analyzing data to bring about enhancements in products as well as improvement in processes and success rates

- Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to the customers

- Maintaining Bank, PG and Network relations in resolving Ad-hoc issues and improving existing operational processes

- Addressing internal queries, data requirements and escalations

- Work closely with finance team to drive reconciliations and execute required corrections

- Collaborate with internal and external business + technical teams to spearhead integrations with banks and networks

Requirements :

- Minimum work experience of 1-2 years in operations/payment industry

- A - driver- personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.

- Strong communication skills and ability to negotiate for one's requirements

- Advanced knowledge of Excel and basic knowledge of SQL

- Qualifications : B.Tech/MBA preferred