PhonePe - Operations Analyst

Responsibilities:

- Be a champ and work closely with external stakeholders include partner banks and payment gateways

- Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates

- Co-ordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to the customers

- Maintaining Bank and PG relations in resolving Ad-hoc issues and improving existing operational processes

- Addressing internal queries, data requirements and escalations regarding Payment transactions on Cards and Wallets

- Work closely with finance team to drive reconciliations and execute required corrections

- Collaborate with internal and external business + technical teams to spearhead Payment gateway integrations and go-live

Requirements:

- Minimum work experience of 1-2 years in operations/payment industry

- A - driver- personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.

- Strong communication skills and ability to negotiate for one's requirements

- Advanced knowledge of Excel and basic knowledge of SQL

- Qualifications - B.Tech/MBA preferred