PhonePe - KYC Operations Manager

KYC Operations Manager

Come and join in executing towards our Vision of becoming the app of choice for all customers for payments and financial needs across categories and use cases. Build a simple, easy-to-use app for India.

Operations team at PhonePe is looking out for KYC Business-Operations Manager and details are as follows

Responsibilities -

- Define, design and deliver operations approach across front end (offline) and back end operations for KYC

- End to end ownership of the user funnel across the KYC process

- Keep track and implement changes in KYC compliance & regulation for PhonePe and partners

- Manage ongoing relationships with third party service providers across offline agencies and tech solution providers

- Monitor, improve and implement changes in KYC process to optimize for business outcomes and customer funnel

- Own and drive user satisfaction with KYC service across all non-app touchpoints

- Partner with internal product, design and engineering teams to define and drive the user experience consistent with the process

Requirements:

- Understanding of customers- needs and aspirations deeply and you are a customer champion

- Entrepreneurial mindset with a can-do attitude

- Domain knowledge in building and managing operations or business operations across process design, monitoring

- Experience in working with external partners - with strong presence and meeting management

- Passionate about technology, especially consumer technology

- Willingness to work as hands-on leader, and in individual contribution mode

- Strong data-driven analytical skills

- Can operate and thrive with partial information and ambiguity and have a track record of building successful teams

- 4 to 6 years of work experience

Nice to Have:

- Build operations processes from scratch in the past

- Experience in banking and financial services industry with good knowledge of regulatory and compliance regime

- Experience of working in technology companies