PhonePe - Associate Program Manager - Operations (4-7 yrs)
Roles & Responsibilities
- Plan and design the projects across operations units and proactively monitor its progress, resolve issues and initiate appropriate corrective measures
- Create, interpret and draw scope of optimization for each process with evaluation and planning for process required to set up and stabilize operations
- Identification of support/development tools and technologies required for enablement of business requirements
- Partnering closely with product leads to determine delivery approach and priority areas
- Ensure effective optimization and overall integrity of the program focus inwardly on the consistency of the program and outwardly on its coherence with infrastructure planning, interfaces with other programs/units
- Preparing and delivering the communication actions for the advancement of the programme
- Contributing in strategic initiatives to improve transition and overall business functioning
- Development plans for all processes to be established across various functions within operations like - KYC, Contact Center, Workflow management, Offer Operations, Marketing material management & Localization.
- Design a framework for internal stakeholders and external vendors managing processes with apt security controls considering compliance and data security guidelines.
Experience/Educational Qualifications:
- Graduate/Post Graduate degree
- 4-7 Years of experience in Payment operations and program management.
- Experience of developing and implementing support tools & cross function integrations
Required Skills:
- Strong independent problem solving, Project Management, Analytical and quantitative skills
- Stakeholder management - Ability to work across teams and influence without authority.
- Good communication and interpersonal skills
- Excellent planning & organizing skills
- Ability to develop strong professional relationships
- Process re-engineering and improvement
- Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project )
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