PhonePe - Assistant Manager - Merchant Operations

Work Description:

- Operations assistant manager will be responsible for all people development and operations objectives for multiple functional areas of our Merchant Onboarding process.

- Additional responsibilities include managing and leading a team of executives and vendors, coaching and mentoring the team and setting up performance expectations and goals to ensure performance objectives are met, monitoring real time service levels and schedule adherence along with building positive employee relations across teams and functions.

The following shall be key responsibilities of the role holder:

1. Drives creation of quality initiatives & metrics, process set-up and change initiatives to enable to meet and exceed business requirements. Sets / clarifies requirements and expectations for BD Teams.

2. Measures performance, provides feedback, and holds team members accountable for their performance and the performance of their designated functions.

3. Leverages the Operations and BD Teams by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

4. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

5. Works closely with cross functional domains (Finance, Accounting, Risk & Frauds, Business Finance and product teams) to build and secure support and resources for requirements and initiatives in his/her area, as well as providing needed support for Business Development initiatives and requirements.

6. Able to address operational and personnel issues affecting functional area

Surface issues with potential to affect multiple functional areas, along with ideas for solutions improvising business asks.

Eligibility Criteria :

- BE/B.Tech Engineering from a reputed university, Operations or related field. Higher education preferred.

- 2-3 years Operations Management experience, candidates with experience in financial services will be preferred.

- Excellent organisation skills. Must be able to deliver high priority and diverse projects on time and with high quality while maintaining flexibility to handle frequent interruptions.

- Strong verbal and written communication skills

- Proven track record of delivering results through people, business and operations management.

- Experience in Advanced Sales-force user and administrator skills.

- Hands on experience in one of the technical domains - Data Analysis Or Database Management (SQL) Or Big Data (Hadoop and Hive)

- Proficient in Excel, experience in Macros with automation skills preferred.