Philips - Head - People Services

About the Organization

Philips India Limited is a subsidiary of Royal Philips of the Netherlands, a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

Job Title: Head-Philips People Services

Job location: Gurgaon, NCR

Reports to: PPS Director - APAC

In this role you will be responsible for:

- Lead and manager India PPS (Philips People Services) hub with tight collaboration with PPS Asia center team

- Ensure consistent and reliable service delivery (including user experience in the HR portal/contact center)

- Implement processes and initiatives to ensure continuous improvement;

- Ensure ICS (Internal Control Standard) and other regulatory compliance in India

- Operate according to defined KPIs- and SLAs across all PPS- service lines

- Manage employee data quality

- Manage vendor service delivery quality

- Manage- stakeholders & customers, service quality & NPS score

- AOP management for India, including AOP planning, review and monitor in liaison with global PPS, local HR & finance controller

- Resolve escalations brought forward by HRBP, HR managers timely

- Support HRBP, HR managers and CoEs activities through providing operational experience and supporting delivery of reports

- Participate in PPSC projects/global initiatives

- Use own knowledge and skills to mentor other members of the team to a high standard.

- Oversee our payroll and performance evaluation systems

- Measure the effectiveness of our benefits programs and recommend improvements

To succeed in this role, you should have the following skills and experience

- An MBA degree with 12+ years of experience in HR operations / Payroll or benefits operations

- Experience on working in a shared services environment

- Project management skills and experience

- A strong customer orientation

- Ability to present to Senior Management team and Board of Directors.  Strong interpersonal skills and adept at employee relations including conflict resolution

- The ability to build a service centered culture

- Ability to manage change within a global organization

- Influential skills to drive results cross functionally and in a matrix organization

- Excellent people management & staff development skills

Why should you join Philips?

Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.