Philips - Head - Customer Fulfilment Center & S&OP

About the Organization :

Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X- rays, cardiovascular system, nuclear medicine, PET- CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 4 regions - North, East, West and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape

Job Title: Head CFC and S&OP

Reporting to: Head Commercial Operations, HS

Job location: Gurgaon

Responsibilities :

Job family summary:

Prioritizes and drive performance improvements that will have substantial impact on the business results and on delivering operational excellence to customers, by challenging the status quo, coaching, and embedding a mindset of continuous improvement to achieve performance excellence.

Responsibilities:

- Determines and implements the medium-term strategy for HSI supply chain department across the KM Indian Sub-Continent (includes Bangladesh, Nepal & Sri Lanka).

- Manages the Customer Fulfilment Center (CFC) that is essentially the Order Desk for the HSI business.

- Owns the various ICS processes & represents SCM for internal/external audits.

- Manages the relationship with the CFC Netherlands for effective & on time execution of KM ISC indent orders.

- Identifies opportunities for performance improvement, within own group and advises on other related areas

- Drives quality standards, targets and methods to control process quality.

- Monitors and controls processes and identify the root cause of issues/waste.

- Drives a quality mindset throughout Operations.

- Aligns the supply chain processes between the different groups in own department

- Monitor team and individual performance offers and encourages opportunities for development

- Drives HS&E procedures and standards in compliance with regulations.

- Monitors employees- health and safety at work and ensures working methods, equipment, premises and environment are safe.

- Defines and oversees the implementation of new systems and processes (including Lean) and implements new supply chain concepts

- Analyzes supply chain data to influence and improve sales, production and purchasing.

- Ensures budgets and schedules meet corporate requirements.

- Identifies improvement opportunities across the E2E supply chain by detecting KPI trends and/or analyzing internal and external data to generate and implement value-adding solutions with the customer in mind

Dimensions Relating to Know-How:

- Technical Know-How, Management Breadth, Human Relation Skills

- Possesses strong working knowledge of Supply Chain Management, including the underlying theories and concepts

- Has a very strong understanding of products and services within the functional area, as well as the operational supply chain processes and the business line strategies.

- Strong understanding of E2E production cycles

- Deep knowledge of Lean, value stream and process management to drive improvements and to solve complex problems in a supply chain environment.

- Has a solid understanding of Customer needs

- Respects and value diversity of workforce

- Effectively manages the stakeholder ecosystem by applying influencing and negotiation skills to persuade others, cultivate - win-win- value, and positively position our brand.

- Ability to influence others within own organization

- Acts as advisor to subordinates to meet schedules and/or solve technical problems.

- Challenges self and others to develop reciprocal and mutually beneficial relationships with key internal and external stakeholders for collaboration and leveraging of the partnership

Dimensions Relating to Problem Solving :

- Identifies, understands, and manages risk as input for decision making

- Applies hands-on experience of Lean, Six Sigma and rapid problem-solving techniques to foster a culture of continuous improvement and efficiency in execution of standard processes.

- Disciplined application of root cause analysis to make data driven decisions that have a clear and evaluated impact on business outcomes.

- Responds effectively to unpredictable or unexpected events

- Considers the relative costs and benefits of potential actions to choose the most appropriate one

- Chooses optimal Supply Chain solutions based upon the evaluation of a variety of factors, including general knowledge of organizational objectives and goals

Dimensions relating to Accountability :

- Oversees the resolution of technical shortcomings of SCM & logistic processes and procedures and implements the optimization of procedures

- Strong attention to product and process quality

- Mid-term impact strategy

- Manages activities of two or more sections or departments with responsibility for results, including costs, methods and staffing.

- Exercises supervision in terms of costs, methods, and staffing.

This position has subordinate supervisors.

Education/ Experience:

- Any Engineering Graduate plus a Master's degree preferably in Business Administration or Supply Chain Management

- 12-15 years overall experience including a minimum of 7 years of relevant SCM/Logistics experience.

- Experience with ERP and planning systems

- Experienced with Lean methodology and methods

- Preferably in a Healthcare business

- Preferably certified as Lean practitioner