PerkFinance - Manager - Operations/Customer Success

We are looking for ambitious and energetic Operations Manager to manage our operations and collections team of process and call executives. You will be leading a team of 10-12 executives.

The goal is to drive sales and forge strong relationships with customers.

Responsibilities

- Define and improve the processes for the operations and collections team

- Measure and responsible for the output of your team

- Take ownership of the application process and deliver product under planned timelines

- You will be the point of escalation and resolution for your team

- Manage customer communications and follow problems through to resolution

- Keep logs of customer interactions to improve product and processes

Requirements

- Bachelor's/Master's degree

- Experience in customer support at a BPO / fintech is a must

- Proficiency in MS Excel and Word and CRM tools

- Proficiency and communication in English and local languages - Kannada / Tamil / Hindi

- Time management and planning skills