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19/09 Shipra Bhambani
Assistant Manager - Recruitment & Retention at Paytm

Views:3140 Applications:988 Rec. Actions:Recruiter Actions:19

Paytm - Zonal Head - Merchant Engagement (13-17 yrs)

Delhi NCR/Bangalore Job Code: 1316327

About the team: EDC Retail - EDC is one of Paytm's business tool to help merchant grow and manage their business through simplicity and data driven technology.

About the role: The person should be capable of deepening relationship with Merchants to increase market share, build a team in specified geographies to proactively reach Merchants & become a whole & soul point of contact for all payment & financial services.

Expectations/ Requirements:

- Skilled in building long term relationship with merchants & nurturing relationships to build lifetime values for the merchants.

- Skilled in Liaising & negotiating with Merchants to gain the confidence & hold the stand with us over the competitor.

- Able to demonstrate values to the customer on all Payment & Financial products & services.

- Able to recruit employee at various levels, people with like-minded, folks believe in Relationship building & No Excuse Service culture.

- A best field leader, skilled in coaching and mentoring large set of teams of various geographies & various products.

- A quick learner & problem solver, ability to convert reality, ideas, concepts & process to a simple product / machine understandable form.

- Ability to drive big data, drill data to the extent possible to understand to the depth & plan a work around for improvements & problem solve.

- Formulate and launch new strategy in every micro-market to stay ahead of competition.

- Should be able to devise the best methods for communication of plans/targets to the team to minimize the expectations vs delivery gap.

- Monitor each Metrics & projects to achieve monthly, quarterly & yearly targets.

- Should have good networking capabilities and be willing to travel extensively throughout their specified area.

Superpowers/ Skills that will help you succeed in this role:

- Impeccable Time Management Skills & strong organizational prowess.

- A track record of solving high level problems structurally & for a long time.

- Should have good exposure in Customer Service, Relationship management & post-sale activities like upselling, cross selling, services & lead generation.

- Must have good communication, presentation, liaising & negotiation skills.

- Should have handled a large team of various geographies.

- Skilled in setting up operations wright from the scratch & handled multiple project at same time.

- Education: Applicants must possess bachelor's degree or above.

Women-friendly workplace:

Maternity and Paternity Benefits

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