Payroll Role - Shared Services Team - IT

- Responsible for the ongoing improvement of the HR Shared Services Team - lead, manage and develop the team ensuring an integrated approach to service delivery and collaboration with the HR Systems & Improvements Team and the HRC

- Recognised in the business as the face of HR Shared Services supporting the HR Shared Services Leader and meeting regularly with HRBPs and Business Unit Managers to clearly manage business expectations of HR Shared Services in a proactive and positive manner

- Drive process standardisation and improvement within HR Shared Services working closely with the HR Systems and Innovations Manager and the HRC proactively supporting team actions

- Work with the HR Systems & Innovations Manager to ensure technology is optimised to best meet HR Shared Services and customer requirements

- Organise and lead HR Shared Services Team meetings with directly reporting Shared Services Advisor group

- Participate in HR Shared Services wider team meetings to update on monthly performance, improvement initiatives and business changes impacting the service

- Attend HR Leadership and Business meetings to represent HR Shared Services and contribute to operational and strategic decision making

- Participate in HR Shared Services Governance Forums, leading and attending as appropriate to ensure service is managed effectively

- Work with the HR Shared Services Leader to support planning, resourcing and implementation of service delivery and improvement

- Manage tracking and reporting of service delivery in the HR Shared Services Team according to agreed KPI- s/SLAs and other measures agreed