Customer Experience (CX) is the overall experience of a customer with PayPal, based on all their interactions before, during and after using our products or services. It is everything that affects a customer's perception and feelings about PayPal. It encompasses every aspect of our offerings, including policies, marketing, products, services, ease of use, reliability, customer service and any other aspect that engages with a customer directly or indirectly. The Customer Experience (CX) organization is chartered with improving our end-to-end customer experiences, building the muscle of being customer centric and thinking end-to-end to deliver amazing Customer Experiences. The Product Manager, Customer Experiences (CX) will be responsible for triaging customer pain points and partnering with domain teams to develop and execute against a high-quality backlog to solve customer pain points. In this role, you will - Collaborate with various customer success teams across the enterprise to consolidate customer pain points - Identify potential negative experiences for customers by leveraging qualitative and quantitative data from multiple sources, identify opportunities and improve - Triage customer pain points from various sources and analyze root cause to identify the right improvements - Develop and execute against a high-quality backlog of identified solutions - Partner with individuals at all levels to help deliver against defined customer outcomes - Collaborate with domain Product and Engineering teams across the organization to improve best practices for creating customer centric end-to-end product experiences - Display a deep understanding and empathy for our customers with a relentless focus on solving pain points. Qualifications and Skillsets : - Experience implementing, leading or improving complex customer facing projects while demonstrating product best practices - Demonstrated ability to actively participate and/or lead critical data discussions - Ability to create and effectively manage global product roadmaps, prioritization, and constraints to ensure consistent execution of the product life cycle - Strong communication skills with the ability to clearly articulate requirements - Ability to gain context about any new area quickly and apply best practices to deliver on defined customer outcomes - Ability to work in ambiguous situations - 10+ years of experience within Fintech or eCommerce space in Product Management, Project Management or Customer Success

Bangalore

PayPal - Senior Product Manager 

PayPal - Senior Product Manager  ,Job Description for PayPal - Senior Product Manager  in Paypal in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for PayPal - Senior Product Manager  in Paypal in  Bangalore for (10-12) years of experience. Apply Now!