Responsibilities :.
- Adherence to defined business rules and processes for reconciliation.
- Timely and accurate processing / reconciliation at a transaction level (both financial and non-financial).
- Ensure daily "payin" from all products, channels & methods.
- Ensure daily "payout" to all merchants for all products, channels & methods as per agreed SLA's.
- Timely processing of refunds as per regulatory guidelines.
- Escalating, resolving and reporting technical and /or transactional issues.
- Identify and investigate root cause of settlement discrepancies and ensure timely resolution.
- Constant and regular review of processes and performance with the focus on improving process competency and efficiency.
- Timely updation and reporting of operational trackers.
- Ensure timely submissions for monthly and quarterly reporting cycles.
- Review of inwards and outwards from Escrow/ Nodal account.
- Supervising and reviewing Escrow /Nodal account reportings.
- Prompt response and resolution to grievances and escalations.
- Collaborate with internal teams to meet client /customer led objectives.
- Constantly updating knowledge and ensuring compliance to external, internal regulations and guidelines.
- Undertaking process improvements and simplification projects.
- Representing the unit during regulatory and internal audits.
- Ensuring relevant submissions during audits.
- Liaising with Compliance and other stakeholders during audits.
- Candidates having Operations background with specific skill sets in Reconciliation, Settlement, Exception management and MIS domain.
Analytical skills :.
- Aptitude to respond to challenging environment & multi-tasking.
- Demonstrates supervisory and leadership skills-team management.
- Hands-on experience and skilled in advance MS-Excel.
- Strong communication and organization skills.
- Experience in process improvements with experience in projects.
- Ability to articulate process requirements, drafting current vis-vis future process mapping including documentation around the same.
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