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30/08 Ratnadeep Prakash
Managing Partner at HRvisory

Views:279 Applications:77 Rec. Actions:Recruiter Actions:15

Payment Operations Lead - FinTech (12-15 yrs)

Bangalore Job Code: 1147758

Position - Payment Operations

Location - Bangalore

About Employer - One of the largest Fintech Unicorns

The position reports to - COO

Team - 12 to 13 people, Will be managing the outsourced team as well

This is a key role, part of Business Operations. The incumbent would be responsible for handling all products of the company.

Should have experience in building things from scratch.

Fintech organization experience would be a plus.

Your current salary must be more than 35 Lakhs per annum.

What will you do?

- Manage payment experience including monitoring payment processing systems, and resolving payment issues and exceptions in order to provide an exceptional customer experience

- Lead, motivate and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

- Leverage technology as well as internal and external product solutions to achieve the scale through automation and defect elimination

- Monitor 24x7 payment success rates across banks, payment gateways, and partners and continually improve the same through operational initiatives

- Manage partner evaluation, onboarding, commercial negotiations, and service levels

- Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal and external stakeholders across banks, processors, and networks

- Work with leadership, customers and business partners to make sure the scope and direction of the roadmap and individual projects are driven clearly with concise updates to stakeholders

- Own end-to-end accountability of failed case handling, including analysis of error codes, working with the product team and banking partners for potential fixes, and if required, communicating to customers via the customer service team

- Managing operations of the payment systems, such as checking figures in the reconciliation process for the flow of funds between the company and the users

- Reviewing daily inflow and outflow of funds in nodal accounts

You should apply if you:

- Possess at least 12 years of work experience with at least 4 years of people management experience

- Background of eCommerce, Fintech is desirable

- Have delivered six sigma projects to improve operations efficiency

- Have the ability in understanding operational risks and thereby develop solutions in mitigating those risks

- Possess strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, and recommendations, and drive actions

- Have an established track record of exceeding targets, KPIs & SLAs

- Possess excellent written and verbal communication skills, identify and communicate with tech, product, business, and leadership

If you have any queries, feel free to reach out to us at 8668561277

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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