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02/09 Aakansha Rai
Senior Consultant Recruitment at Randstad

Views:1134 Applications:315 Rec. Actions:Recruiter Actions:0

Payment Operations Analyst - Banking (6-13 yrs)

Mumbai Job Code: 845266

- Merchant On-Boarding, Transaction Reconciliation, Refunds and Merchant Settlement for Net Banking, Credit/Debit Card, Wallet, UPI.

- End to End testing of newly incorporated gateways/New Merchant/New system developments and providing inputs to the Product/Business Team.

- Monitoring the overall functioning of processes, identifying improvement areas

- Designing of the Dashboard for internal and external stakeholders

- Evaluating effectiveness of training & development programs; formulating or reviewing training strategy and determining appropriate instructional methodologies and formats.

- Ensuring smooth implementation of new business in the process.

- Responsible for ensuring SLAs for sub-processes such as customer service operations, query resolutions etc are maintained.

- Coordinating with multi-city operations teams

- Coordinating with Technical team, ensuring a user-friendly interface for a direct customer

- Ensuring corrective actions for fraudulent transactions and liaising with the Biller teams for charge backs

- Grievances and escalation handling

- Preparing MIS reports and Data Analysis for management to assist in critical decision-making process

- Coordinating with various different departments including product, Technical, Sales to assess the existing requirements for automation and identifying gaps in the current process.

- Leading, training and monitoring performance of the team members for maintaining excellence in the SLA's.

Women-friendly workplace:

Maternity and Paternity Benefits

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