- Merchant On-Boarding, Transaction Reconciliation, Refunds and Merchant Settlement for Net Banking, Credit/Debit Card, Wallet, UPI. - End to End testing of newly incorporated gateways/New Merchant/New system developments and providing inputs to the Product/Business Team. - Monitoring the overall functioning of processes, identifying improvement areas - Designing of the Dashboard for internal and external stakeholders - Evaluating effectiveness of training &amp; development programs; formulating or reviewing training strategy and determining appropriate instructional methodologies and formats. - Ensuring smooth implementation of new business in the process. - Responsible for ensuring SLAs for sub-processes such as customer service operations, query resolutions etc are maintained. - Coordinating with multi-city operations teams - Coordinating with Technical team, ensuring a user-friendly interface for a direct customer - Ensuring corrective actions for fraudulent transactions and liaising with the Biller teams for charge backs - Grievances and escalation handling - Preparing MIS reports and Data Analysis for management to assist in critical decision-making process - Coordinating with various different departments including product, Technical, Sales to assess the existing requirements for automation and identifying gaps in the current process. - Leading, training and monitoring performance of the team members for maintaining excellence in the SLA's.

Mumbai

Payment Operations Analyst - Banking 

Payment Operations Analyst - Banking  ,Job Description for Payment Operations Analyst - Banking  in Randstad in  Mumbai for (6-13) years of experience. Apply Now!

Job Description for Payment Operations Analyst - Banking  in Randstad in  Mumbai for (6-13) years of experience. Apply Now!