10/12 Bhawna
HR at Marketscope

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Partner Success Manager - BPO (7-12 yrs)

Metros/Anywhere in India/Multiple Locations/Bangalore/Delhi/Mumbai/Pune Job Code: 871924

Job Qualification :

Position Job title: Partner Success Manager - BPO

Department: BPO Sales & Partnerships

Location : India

Experience : Min 7+ years

Languages: English; Indian

Past experiences: Ideally with Global SI's or Tier 1 BPO Providers - with direct sales or Partner sales experience.

LOCATION: India main HUBs (Pune / Mumbai / Delhi / Bangalore)

As a Partner Success Manager - BPO, you will:

- Own and develop a portfolio of approximately 10 Strategic BPO partners

- Bbe accountable for retention, adoption and upsell

- Beliver and communicate value for our partners, throughout the entire customer / partner lifecycle

- Be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Software

- Actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints

- Develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Software platform is properly leveraged to achieve them

- Own key activities in the customer / partner lifecycle, such as Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations

- Own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators

- Serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders

- Actively drive partner advocacy through case studies and references

You:

- Have 5+ years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc ) working with large Enterprise customers and Partners

- Have strong communication skills

- Can easily understand and break down complex business processes and datasets

- Have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs

- Are capable of building and navigating long term relationships with executives and key stakeholders

- Are looking for a product that you can push with passion and drive

- Are passionate about making Customers / Partners successful

- Are self-motivated, proactive team player with innovative ideas to inspire partner loyalty

We :

- See people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test

- Offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, )

- Are visionary and one of the fastest growing Software-Unicorns in the world

- Are experts in the field of Process Mining - the new Software Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations

- Distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Women-friendly workplace:

Maternity and Paternity Benefits

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