Job Qualification : Position Job title: Partner Success Manager - BPO Department: BPO Sales & Partnerships Location : India Experience : Min 7+ years Languages: English; Indian Past experiences: Ideally with Global SI's or Tier 1 BPO Providers - with direct sales or Partner sales experience. LOCATION: India main HUBs (Pune / Mumbai / Delhi / Bangalore) As a Partner Success Manager - BPO, you will: - Own and develop a portfolio of approximately 10 Strategic BPO partners - Bbe accountable for retention, adoption and upsell - Beliver and communicate value for our partners, throughout the entire customer / partner lifecycle - Be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Software - Actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints - Develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Software platform is properly leveraged to achieve them - Own key activities in the customer / partner lifecycle, such as Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations - Own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators - Serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders - Actively drive partner advocacy through case studies and references You: - Have 5+ years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc ) working with large Enterprise customers and Partners - Have strong communication skills - Can easily understand and break down complex business processes and datasets - Have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs - Are capable of building and navigating long term relationships with executives and key stakeholders - Are looking for a product that you can push with passion and drive - Are passionate about making Customers / Partners successful - Are self-motivated, proactive team player with innovative ideas to inspire partner loyalty We : - See people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test - Offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, ) - Are visionary and one of the fastest growing Software-Unicorns in the world - Are experts in the field of Process Mining - the new Software Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations - Distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work

Metros

Anywhere in India/Multiple Locations

Bangalore

Delhi

Mumbai

Pune

Partner Success Manager - BPO 

Partner Success Manager - BPO  ,Job Description for Partner Success Manager - BPO  in Marketscope in  Metros Anywhere in India/Multiple Locations Bangalore Delhi Mumbai Pune for (7-12) years of experience. Apply Now!

Job Description for Partner Success Manager - BPO  in Marketscope in  Metros Anywhere in India/Multiple Locations Bangalore Delhi Mumbai Pune for (7-12) years of experience. Apply Now!