Parkar Digital - Technical Account Manager - Client Success

Technical Account Manager

Roles and Responsibilities :

- Providing technical support to customers before and after-sales.

- Evaluating customer needs to suggest upgrades or additional services/features.

- Maintaining customer relationships and ensuring customer satisfaction.

- Point of contact for client escalations.

- Collaborate with TPMs /Practice Heads to ensure timely deliveries with good quality.

- Tracking account governance (Weekly, monthly, QBR) and metrics.

- Maintain account maps, intel and identify cross-sell opportunities.

- The clients are in North America / Canada

Requirements :

- A Bachelor's degree in Engineering or MCA.

- Experience : Overall 10+ with minimum 2-3 years in Technical Account Management role.

- Experience in technical support and sales.

- Good technical knowledge.

- Excellent communication and interpersonal skills.

- Good critical thinking and problem-solving skills.

- Working knowledge of software dev and support processes.