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19/01 Prosenjit Das
People Practice Team at Parkar Digital

Views:468 Applications:90 Rec. Actions:Recruiter Actions:50

Parkar Digital - Technical Account Manager - Client Success (8-12 yrs)

Pune Job Code: 883406

Technical Account Manager

Roles and Responsibilities :

- Providing technical support to customers before and after-sales.

- Evaluating customer needs to suggest upgrades or additional services/features.

- Maintaining customer relationships and ensuring customer satisfaction.

- Point of contact for client escalations.

- Collaborate with TPMs /Practice Heads to ensure timely deliveries with good quality.

- Tracking account governance (Weekly, monthly, QBR) and metrics.

- Maintain account maps, intel and identify cross-sell opportunities.

- The clients are in North America / Canada

Requirements :

- A Bachelor's degree in Engineering or MCA.

- Experience : Overall 10+ with minimum 2-3 years in Technical Account Management role.

- Experience in technical support and sales.

- Good technical knowledge.

- Excellent communication and interpersonal skills.

- Good critical thinking and problem-solving skills.

- Working knowledge of software dev and support processes.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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