Sr. Manager - Client Servicing

JD:

Key responsibilities:

- Provide strategic digital counsel and clipbook ideas to clients

- Responsible for managing day-to-day activities, managing the creative development and execution of digital content (business accounts) as well as getting involved in the planning of seasonal events and longer term projects.

- Independent problem solving skills; flexibility to meet tight deadlines

- Provide creative input into the development of the long term partnership

- Work closely with Implementation Managers to ensure that all client product deliverables are being delivered on-time or ideally ahead of time.

- Manage international online advertising campaigns from receipt of insertion order through to go-live

- Exhibit effective project management working closely with digital account and creative teams

- Lead and support new business development

- Will be responsible for revenue and commercial liaisons

- Develop content for Marketing Collaterals

Desired Skills and Experience:

- Proven account management and client services skills required in order to create, maintain and enhance partner relationships

- A deep understanding of the role that social and digital media plays in a client's communication mix

- Knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, etc.) and how they can be deployed in different scenarios

- Good organizational skills and capability of trouble shooting

- The ability to assist in the development of online marketing and digital/social engagement campaigns

- Solid research, writing and editing skills and the ability to evaluate and edit the work of an assistant account executive and/or interns

- Should have led a team of minimum of 3/4 members

- At least 6-8 year experience, preferably in an agency set-up

Behavioural:

- Mobilizes staff and resources to meet strategic goals and organizational objectives linked to client service

- Plans work and allocates project resources efficiently to support client service strategies

- Shows flexibility in negotiating mutually beneficial solutions with clients while complying with relevant policies, regulations and procedures

- Adapts activities as required to provide effective services and ensures that the changes are well understood by clients

- Seeks feedback from clients to improve the quality and efficiency of services

- Ensures that service standards and performance measurement systems are aligned with client service strategies

- Works collaboratively with other sectors to provide integrated services to clients

Contact number - 044 - 6623 6623

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