PAN India Head - Client Acquisition - Luxury Holiday Lifestyle

- Build a mechanism/team that serves as SPOC

- Collate a centralized database of all the queries/complaints/concerns received from clients and ensure they are attended to by internal teams

- Co-ordinate with all internal teams and sister concern to close/resolve issues complete client issue resolution

- Build SOPs for the department in order to record queries regarding services, processes and re-direct them to the respective manager/team member

- Escalate unattended matters to HODs and seek augmented support wherever necessary

- Manage a team of deputy managers

- On-board new homes Co-ordinate internally for Operations with other teams such as Acquisition and Portfolio Development to ensure timely meetings with clients, relay of relevant information, inventory, training, etc in order to launch

- Transition new clients

- Quarterly review of  Profit & Loss 

- Work closely with the Facilities