Job description :

Handling Existing Customers accounts also Developing New Customers, Maintaining Customer relations

A "DY Manager" or "Manager- Customer Relations" typically refers to a managerial role within a company or organization that focuses on managing and enhancing customer relationships. Here's a brief overview of what this role might entail:

1. Customer Relationship Management (CRM): A DY Manager or Manager of Customer Relations is responsible for overseeing the company's CRM efforts. This involves implementing strategies, processes, and tools to build and maintain positive relationships with customers.

2. Team Leadership: This role often involves leading a team of customer service representatives, account managers, or other professionals dedicated to customer relations. The manager is responsible for hiring, training, and supervising these team members.

3. Customer Satisfaction: Ensuring high levels of customer satisfaction is a top priority. This may involve monitoring customer feedback, addressing complaints or concerns, and working to improve overall customer experience.

4. Strategy Development: The manager may be tasked with developing and implementing customer relations strategies to increase customer loyalty, retention, and acquisition. This could involve creating marketing campaigns, loyalty programs, or other initiatives.

5. Data Analysis: Analyzing customer data and feedback to identify trends, preferences, and areas for improvement is crucial. This data-driven approach can help in making informed decisions to enhance customer relations.

6. Communication: Effective communication, both internally and externally, is essential. Managers in customer relations often need to collaborate with other departments, such as marketing, sales, and product development, to ensure a consistent and positive customer experience.

7. Problem Solving: Dealing with complex customer issues and finding solutions is a key responsibility. Managers must be able to handle escalated customer concerns and work to resolve them satisfactorily.

8. Metrics and KPIs: Tracking key performance indicators (KPIs) related to customer relations, such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and customer retention rates, is important for assessing the effectiveness of customer relations efforts.

9. Training and Development: Continuous training and development of the customer relations team are crucial for maintaining high standards of service and ensuring that team members are equipped to handle various customer interactions.

10. Compliance: Ensuring that customer relations activities comply with relevant regulations and policies is vital to avoid legal or ethical issues.

- The specific responsibilities and requirements of a DY Manager or Manager- Customer Relations may vary depending on the industry, company size, and the nature of the products or services offered. This role plays a critical part in shaping the customer's perception of the company and can have a significant impact on its success.

- Candidates only from Packaging industry are applicable

Key Skills : B2B, Customer relations, Strategy development, KAM, New development, Market Analysis, Customer Handling, CRM