OYO Rooms - Team Leader/Associate Manager - Chat Sales Process

OYO Rooms - Team Leader (Associate Manager) - Chat Sales Process

Team Leader (Associate Manager) for OVH Chat Sales Process

Who are we?

- OYO is the world's fastest-growing chain of fully operated, franchised and leased hotels. OYO's mission is to upgrade all forms of real estate and thereby provide quality living spaces to travellers around the world.

- In a short space of time, OYO has grown to more than 800 cities in 80 countries, including the USA, Spain, UK, India, Malaysia, Middle East, Indonesia, Philippines and Japan.

- Here in Europe, we've been growing since October 2018 and we have expanded steadily. You may have spotted one of our hotels on your high street - they are popping up UK and Spain wide.

- If you are looking to work for a high-growth, disruptive and technology-led business that is looking to transform the hospitality industry, then OYO is the business for you.

- You need to be a self-starter, who is ambitious, commercial, and collaborative - someone who constantly strives for improvement and always looks for growth.

- We look forward to you joining our family of OYOpreneurs!

Job Description:

- A great opportunity for people looking to build their career in hospitality Chat sales processes at OYO Vacation Homes.

- We are looking for bright candidates who are enthusiastic, rigor driven and go extra mile to bring business for the company.

- As a part of the process, you will be responsible for owning and managing the team & operations who give a personalized assistance to our European guests reaching out to us over chat.

- Through this you will become an important part of the revenue & GX team for one of the biggest vacation rental chains in EU region.

See below the skills and experience required to be a part of the same:

- Overall work experience of the candidate must be equal to or more than 4 years (experience in OYO is a plus)

- Experience in sales process ; inbound/outbound sales, channel based sales, B2C sales, Offline sales preferable

- Experience with managing high revenue sales environment, chat tools and hospitality, OTAs, etc. will be a plus

- Candidate must be comfortable with roster based rotating shifts

- 2 shifts : Day and Evening

- Strong communication skills is a must

- Responsible for delivering Conversion & Chat Revenue Targets

- Ensuring responses to inquiries within the stipulated FRt and AHTs

- Preparing and executing the rosters and shift management for the team

- Organizing regular training and ensuring minimal agent error %

- Publishing daily and weekly data wrt team and agent performance

- Auditing the inquiries and responses to identify problem areas and suggest optimal resolutions

- Working with the team in variable shifts and timings to provide on-the-go support and also work with internal teams to resolve priority issues.

- Both written and spoken English must be flawless

- Candidate will own chat team's performance, operations and deliverables high quality team management skills needed

- End to end owner ship of managing the team driving conversion/revenue through pre-booking chat

- Strong knowledge of MS. Word, MS Excel and MS PowerPoint is desirable -

- Good analytical skills to manage big dashboards and taking actions basis the findings an results

- Candidate must possess street smartness, be creative and acquire skills / tactics to do quick sales

- Candidates can earn exciting incentives or rewards based on performance every month

- Candidate will need to work closely with Quality Team to improve - knowledge of quality management will be a plus