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05/08 Nikita Bansal
Manager at OYO Rooms

Views:5182 Applications:108 Rec. Actions:Recruiter Actions:33

OYO Rooms - Stock Head (8-15 yrs)

Kolkata/Siliguri Job Code: 728610

Stock Head - Siliguri

Stock Head will be responsible for management and maintenance of all Stock in the hub. He/She will lead a team that will drive relations with owners, resolving their grievances, owning Customer experience and Operational efficiency.

1. People Leadership :

- Build a team of high performing ABHs & ABMs in line with Operating plan

- Own learning & development of team in conjunction with the larger learning plan of the organization

- Drive performance of team members based on KPIs by building and driving a strong review mechanism

2. Stock Management :

- Manage entire stock in the hub to ensure constant availability of SRNs

- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties

- Align team to drive solve for SMART inputs

- Own enhancement of Take rate

3. Superior Guest Experience :

- Build a customer-centric culture in the hub and own Customer experience for the entire hub

- Drive adherence of OYO standards and quality measures

- Identify challenges and devise initiatives that can elevate customer experience

- Ensure the local legal terms are well adhered to

4. Stakeholder Management :

- Classify owners basis criticality and set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations

- Leverage relations with owners to drive proactive resolution of issues

- Drive owner engagement to maintain customer experience in properties

- Work and coordinate with central teams to drive various initiatives across the portfolio

5. Operations Efficiency :

- Drive cost consciousness to improve Operations efficiency

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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