TA Team at OYO Rooms
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OYO Rooms - Project Manager - Customer Service Operations (1-2 yrs)
Preferably from IIT
Work closely with Customer Service Center Operations team to:
1. Develop accurate forecasts and operating model for call center operations
2. Forecast and drive hiring plans
3. Detailed performance assessment and evaluation of external vendors on SLAs for quality, cost and delivery
4. Drive cost management by identifying right outsourcing partners/locations, productivity improvements etc
5. Innovate using latest technology to improve call quality and create best in class customer contact service
Skills
1. Good knowledge of advanced excel, SQL, R and Python
2. Strong problem solving and analytical skills
3. Good written communication
4. Ability to manage stakeholders
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