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Recruitment consultant at OYO Rooms
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OYO Rooms - Process Excellence Lead (10-16 yrs)
Process Excellence Lead
- Understand the existing processes end to end and map it with the guest journey
- Identify scope for improvement, prioritize based on the impact and drive execution on improvements front from Content, Process & Tech point of view
- Should have high level of guest empathy and should think with a guest first mindset
- Engage with cross functional stakeholders to drive results, should be able to influence without authority
- Work in a multicultural team setup with teams spread across Europe & India
- Data based decision making
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