OYO Rooms - Operations Manager - IIT/NIT/BITS

OYO Rooms - Operations Manager - IIT/NIT/BITS (Tamil Language Must)

Operations Manager - Tier B.tech College Only

About The Role:

Duties and Responsibilities:

- Setup and run the operations function for OYO Homes business across the city

- Execute complex operations and solve problems persistently and at a lightning speed

- Responsible to customer experience, handling all guest escalations

- Lead a team of 10-15 captains to effectively manage and improve day to day operations

Required Skills :

- First principle problem solving, analytical skills, data-driven decision making

- Good people management, team building and program management skills

- Stakeholder Management with business development, transformation, Design and internal operations teams

- Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment

Eligibility Criteria:

- Undergraduate degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)

- Experience of around 1-2 years, should have led a team in the past

- Ability/Willingness to build and execute operational capabilities, processes and systems

- Good understanding of consumer experience and levers to improve it

- Excellent communications and sound analytical skills