OYO Rooms - Operations Head - Self Operated Business

We are looking for an incumbent with at least 4+years of experience in operations, process excellence, improvement and team management.

- Speaking tamil is mandatory requirement to shortlist-

Detailed KRA's mentioned below :

Preference - MBA from Tier 1 and Tier 2 institute

Vendor Management :

1. Managing end-to-end vendors: Sourcing, commercial negotiations, performance management, etc. for different verticals - Food and Beverage, Manpower, Repair, and Maintenance

People Management :

1. Leading multiple teams: Field Engineers, Trainers, Vendor Business Development.

2. Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

3. Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

Problem Solving :

1. Running projects in the hub to deliver a superior consumer experience

2. Thinking on the feet and be self-driven in resolving problems in hand

Data Orientation :

1. Sound understanding of numbers and data

2. Identifying trends, patterns, outliers and deep dive on core issues.

3. Optimizing Guest Experience and Operational Costs, working within a defined budget

Stakeholder Management :

1. Engaging with different stakeholders - vendors, property owners, local and central cross-functional teams to deliver the best operational excellence

2. Should have excellent communication and leadership skills to work in a dynamic environment.

3. Should be from a hardcore Operations background

- OYO Rooms is India's largest branded network of hotels founded by Ritesh Agarwal, India's first graduate of the Thiel Fellowship, a program started by Paypal founder, Peter Thiel. OYO Rooms currently operates in over 160 locations including Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Goa, Chennai and Kolkata in India and Kuala Lumpur in Malaysia. OYO's presence includes major metros, regional hubs, top leisure destinations, as well as pilgrimage towns.

- OYO Rooms promises comfortable premium delightful stays with features such as an air conditioned room, complimentary breakfast, and Wi-Fi with 24x7 customer service support. Guests can use the OYO Rooms App (over 2.5 MILLION downloads) for booking rooms as well as order beverages and request room service along with booking a cab and searching nearby restaurants. Hotel owners who partner with OYO Rooms see a significant increase in occupancy levels, get access to the world's first tablet based property management apps and become part of a brand that is recognized and most loved by travelers nationwide.

- OYO Rooms has received several national and international accolades including Business World Young Entrepreneur Award, TiE Lumis Business Excellence Awards, India International Travel Mart Award, Startup of the Year- Express IT Award and Lufthansa ET Now Runway to Success Award.

For more information log on to www.oyorooms.com