OYO Rooms - Operations Head

Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes

Taking the ownership and driving the metrics of customer experience - percentage delight, percentage unhappy.

Rigorous monitoring and performance management of the operations and transformation teams.

Running projects in the hub to deliver superior consumer experience

Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in least possible time

Engaging with different stakeholders - vendors, property owners, local and central cross functional teams to deliver the best operational excellence

Driving initiatives to increase the overall Sellable Room Nights in the hub

An excellent sense of customer experience and expectations to utilize the inputs to deliver the best of operations excellence

Take and drive decisions across offline demand, Supply, Customer Experience with the right balance

To understand and develop operations capabilities in the system

Should have excellent communication and leadership skills to work in a dynamic environment