02/04 Manu Yadav
Senior Talent Acquisition Specialist at OYO

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OYO Rooms - Manager - Quality (4-8 yrs)

Gurgaon/Gurugram Job Code: 681787

Roles and responsibilities:

- Maintain/manage transaction quality profile for all OYO process

- Conduct audits as per defined guideline and sampling

- Calibrate partner team on regular basis

- Flash quality dashboard frequently

- Ensure 100% closure of feedback by partner

- Create and publish regular audit reports with management and partner (daily, weekly, monthly)

- Identify gaps and conduct feedback and refresher sessions with partners to improve quality of calls

- Drive process improvement initiatives

- Conduct training for group of agents, when needed

- Conduct quality induction for new hire batch Technical skills

- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)

- Should have excellent communication skills (written and spoken)

- Preferred to have six sigma knowledge and understanding of basic QC tools

- Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

-Ecom/BPO QA experience

Women-friendly workplace:

Maternity and Paternity Benefits

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