13/05 Manu Yadav
Senior Talent Acquisition Specialist at OYO

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OYO Rooms - Manager - Operations Excellence (5-10 yrs) Premium

Gurgaon/Gurugram Job Code: 697177

Job responsibilities

1. New property on boarding

- Own the new property on boarding process adhering to the standards laid down for the various property types

- Tracking new property audit submissions and helping with the team clear it

2. Efficient running of back end operations

- Lead and manage a team of 15 resources to handle back end operations nationally

Skills:

- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

- Establish a high standard for productivity, quality, customer service as well as define user guidelines.

- Develop company systems for customer interaction and voice response and control the implementation process.

- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

Women-friendly workplace:

Maternity and Paternity Benefits

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