TA Team at OYO Rooms
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OYO Rooms - Manager - Operations (6-10 yrs)
Establish Delivery Processes :
- Responsible to establish and refine delivery processes
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs, Prepares operations performance reports by collecting, analyzing, and summarizing data and trends
- Determines Customer service operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Meets operations financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares operations performance reports by collecting, analyzing, and summarizing data and trends
- Maintains professional and technical knowledge by tracking emerging trends in customer service operations management; benchmarking state-of-the-art practices
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Create Cost-Effective Systems :
- Ensures that processes are efficient and cost-effective
- Aim to find ways to reduce costs without affecting the overall customer experience.
Build Partnerships :
- Service delivery managers are responsible for building partnerships and liaising with partners to keep performance on a track
Skills and Qualifications :
- Leadership - Strong leadership skills in order to motivate and lead their team effectively and to ensure that team has the knowledge they need to do their jobs well
- Communication Skills - Strong interpersonal skills, which enables them to communicate with their team, give clear instructions and provide great customer service
- Computer Skills - Requires good computer skills to analyze data and create reports
- Teamwork - Needs to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
- Detail-Oriented - Requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful
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