Establish Delivery Processes - Responsible to establish and refine delivery processes - Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs, Prepares operations performance reports by collecting, analyzing, and summarizing data and trends - Determines Customer service operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses - Meets operations financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; -initiating corrective actions. - Prepares operations performance reports by collecting, analyzing, and summarizing data and trends - Maintains professional and technical knowledge by tracking emerging trends in customer service operations management; benchmarking state-of-the-art practices - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Create Cost-Effective Systems - Ensures that processes are efficient and cost-effective - Aim to find ways to reduce costs without affecting the overall customer experience. Build Partnerships : - Service delivery managers are responsible for building partnerships and liaising with partners to keep performance on track Skills and Qualifications : Leadership - Strong leadership skills in order to motivate and lead their team effectively and to ensure that team has the knowledge they need to do their jobs well Communication Skills - Strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service Computer Skills - Requires good computer skills to analyze data and create reports Teamwork - Needs to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff Detail-Oriented - Requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful Location - Gurgaon Corp Office Work Ex - 6-10 yrs

Gurgaon/Gurugram

OYO Rooms - Manager - International Operations - Customer Service Process 

OYO Rooms - Manager - International Operations - Customer Service Process  ,Job Description for OYO Rooms - Manager - International Operations - Customer Service Process  in OYO in  Gurgaon/Gurugram for (6-10) years of experience. Apply Now!

Job Description for OYO Rooms - Manager - International Operations - Customer Service Process  in OYO in  Gurgaon/Gurugram for (6-10) years of experience. Apply Now!